At Slashead, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we have implemented a Refund and Return Policy to address your concerns. Please read the following carefully to understand our process.

 

Returns Eligibility:

• To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
• Returns must be initiated within 7 days from the date of delivery.

Non-Returnable Items:

• Certain items are non-returnable, including but not limited to personalized items, gift cards, and downloadable software products.

Return Process:

• To initiate a return, please contact our customer service team at slasheadstudios@gmail.com within the specified return period.
• Provide your order number, the reason for the return, and any relevant details.
• Our customer service team will guide you through the return process and provide you with a return authorisation.

Refund Method:

• Slashead does not offer monetary refunds.
• Instead, we provide a coupon code for the equivalent value of the returned item(s), which can be used for future purchases on slashead.com.

Coupon Code Terms:

• The coupon code will be sent to the email address associated with the original purchase.
• The coupon code is valid for one month from the date of issue.
• It can be used for any product available on slashead.com, excluding shipping costs.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately.
• Provide clear photos of the damaged or defective item, and we will arrange for a replacement or issue a coupon code for the equivalent value.

Shipping Costs:

• Original shipping costs are non-refundable.
• If you receive a coupon code for a return, it will cover the value of the returned item(s) only and will not include the original shipping costs.

Final Sale Items:

• Certain items marked as final sale are non-returnable.

Changes to This Policy:

• Slashead reserves the right to modify or update this Refund and Return Policy at any time. Please review it periodically for any changes.

By making a purchase on Slashead.com, you agree to abide by this Refund and Return Policy. If you have any questions or concerns, please contact our customer service team at slasheadstudios@gmail.com or WhatsApp +91 93549 65053 Thank you for shopping with Slashead!